During the first half of the year, we introduced new features and refined our platform. This is all thanks to you. We see all your complaints on the survey, forms, and when you speak with our team. We focused on enhancing your experience while maintaining the primary purpose of using Startbutton. Here is a comprehensive breakdown of what we got down to fix, create, and iterate in H1 2026.

We've spent the first half of 2026 giving you more control. Less waiting on our team, more doing it yourself, right from your dashboard. This article walks you through every major self-service feature and what we can enable for you.

1. Sign up, get Verified & go live

What it is: From the moment you sign up to the moment you fully live on our platform, you're fully in control. The entire onboarding, KYC/KYB verification, and compliance flow now happens directly.

How does it work?

• Sign up on Startbutton. Your account is automatically created, and you're placed in the Sandbox environment, a safe testing environment where you can try out features, with two test currencies assigned immediately.

• Log in to your dashboard. You'll see a prompt to begin your KYC/KYB verification. Your status badge will show "In Draft" as you fill out the form.

• Submit your KYC/KYB documents directly through the embedded verification flow. Your badge updates to "Awaiting Validation." A dedicated Compliance menu becomes active in your sidebar so you can track progress.

• If additional documents are needed, you'll receive an email notification and a dashboard banner. Click the banner to go directly to the section that needs updating; it'll be editable again. Once you re-upload and submit, it locks back in, and your status returns to "Awaiting Validation."

• Once your documents are verified, your badge updates to "Compliance in Progress," and you receive an email. At this point, you can start transacting in Production with limited access while our compliance team completes its final review. You can process live transactions with payouts capped at the equivalent of $50 per currency

Once compliance approves your account, all restrictions are lifted. You'll receive an email and an in-dashboard confirmation, and you're fully live with access to every feature on the platform.

2. Resend a missed Webhook  

What it is: If your server missed a webhook notification for a transaction because your endpoint was temporarily down, the webhook wasn't acknowledged, or a payload was dropped, you can now re-trigger it yourself directly from your dashboard instead of waiting on our team.

How to use it:

1. Log in to your Startbutton Dashboard.

2. Navigate to Transactions in the sidebar.

3. Find the transaction for which you need to resend the webhook.

4. Click the action menu (⋮) next to the transaction.

5. Select "Resend Webhook" (or "Trigger Webhook").

6. You'll receive a notification on the dashboard, confirming that the webhook has been sent successfully.

Note: You can resend a webhook up to 3 times per transaction. After that, please contact support. The resend always fires the latest state of the transaction, so if a payout has since moved from Pending to Successful, that updated status is what gets sent.

3. Create a sub-account for another business 

What it is: If you operate more than one business or brand, you can now create a sub-account directly from your dashboard, without reaching out to our CS or Sales teams. You can choose to run both businesses under the same login or set them up with separate logins and teams.

How to use it:

1. Log in to your Startbutton Dashboard.

2. Click on the Account Switcher (your business name/dropdown, usually in the top-left corner).

3. Select "+ Add New Business".

4. Choose your preferred model:

   • Shared Login: both businesses under the same login.This is best for founders managing multiple brands.

   • Separate Login: a fully independent account with a different admin email. This is best for subsidiaries or teams that need strict separation.

5. Fill in your new business details and submit.

6. Complete the KYC/KYB verification for the new business; each sub-account requires its own compliance check.

7. Your new business will appear in the Account Switcher with a status badge (KYC Pending → Sandbox Active → Live) as it progresses through verification.

Note: Sandbox access is available immediately after creation. Full live access requires KYC approval. Each business entity maintains its own wallets, balances, currencies, transaction history, and team members.

4. Auto-reject & refund mismatched collection payments

What it is: Previously, when a customer paid less than the expected amount, that underpayment would enter your collection records, and you'd have to handle reconciliation or refunds manually. You can now configure your dashboard to automatically reject and refund any payment that doesn't exactly match the expected amount, so your records stay clean, and your operations stay simple.

This is different from Underpayment Tolerance (which allows small discrepancies). This feature enforces strict exact-amount matching; even a ₦1 short amount results in an automatic refund.

How to use it:

1. Log in to your Startbutton Dashboard.

2. Go to Settings.

3. Find the "Auto Refund for Amount Discrepancy" configuration toggle.

4. Enable the toggle to activate it.

Once enabled:

• Any payment below the exact expected amount is automatically reversed to the sender.

• The transaction will not appear in your successful collections.

• No collection or refund webhook is sent for the rejected payment.

• You can disable it at any time from the same Settings page.

Example: You initiate a collection for ₦5,000. A customer sends ₦3,999. With this feature enabled, the payment is automatically refunded to the customer; it won’t touch your balance or records.

5. Payment methods your customer can transact in

NGN transfers via Fidelity
NGN payouts can now route through Fidelity as an additional rail, improving reliability and redundancy for high-volume NGN transfer operations.

ZAR card collection via Fincra's checkout
South African merchants can now collect ZAR card payments using Fincra's hosted redirect checkout flow, expanding reliable payment options in that market.

ZAR Card + EFT via Fincra redirect checkout
Merchants collecting in South Africa can now offer both card and EFT payment options through a single redirect checkout flow, and customers choose what works for them.

Mobile Money collections & transfers via Jambopay
Added mobile money pay-in and pay-out rails through Jambopay, widening payment coverage for mobile-money-heavy markets.

RWF collections & payouts via Relworx
With a single provider rail for Rwanda, merchants can now both collect and pay out in RWF through Relworx, simplifying Rwanda operations significantly.

GHS bank Transfers via Cellulant
Added Cellulant as an additional Ghana bank transfer rail, giving merchants more reliable options for GHS collections when another route is unstable.

XOF payout expansion
Expanded mobile money payout coverage across Mali, Côte d'Ivoire, Burkina Faso, and Senegal with improved routing and additional redundancy.

Other Updates
Proactive transfer limit alerts
You can now receive alerts before hitting your daily transfer limit, so you can pause, split, or reschedule payouts before transfers start failing. A must-have for high-volume payout operations.

Enhanced dispute management
Disputes can now be filtered by dispute reference and dispute type, with clearer linkage back to the original transaction. Finding and acting on disputes is faster than ever for support and operations teams.

Dispute reporting & exports
Export disputes by currency, status, or reference directly from the dashboard, no engineering requests needed. Risk, Finance, and Compliance teams can pull their own reports instantly.

Dispute initiation with insufficient balances
Disputes can now be initiated and recorded even when a merchant's available balance is low, so the workflow never stalls due to a balance constraint.

Auto-refund for Orphaned transactions
The system automatically identifies payments that can't be matched to a valid transaction, holds them for a defined window, then refunds them automatically, eliminating manual ops work for unmatched payments.

Merchant balance enhancement
Improved how available vs. ledger balance is represented, making it clearer for merchants and support teams during reconciliation, reducing confusion and inbound tickets.

Webhook resend (merchant-facing)
Merchants can now resend failed webhooks directly from the dashboard without needing to contact Customer Success or Engineering.

Sandbox test numbers
Merchants now have predefined test numbers per currency to reliably simulate success and failure scenarios for collections and payouts in the sandbox.

Merchant reference returned as "reference"
When a merchant passes their own reference during transaction initiation, Startbutton now returns that same value as "reference" in webhooks and TSQ responses, making reconciliation significantly easier at scale.

Automated Transaction Monitoring v2
Upgraded proactive monitoring that continuously tracks transaction performance, merchant-specific anomalies, provider outages, and platform health in real time, with intelligent alerting to resolve issues before they impact merchants.

Every feature above was built to make it easier to transact. With fewer bottlenecks, faster resolutions, and less dependency on our team for things you should be able to handle yourself.

If you run into any issues using any of these features, or if something doesn't look right, our support team is always available to help. Reach out anytime.